Refund Policy

You may cancel renewal at any time through billing settings. Cancellation takes effect at the end of the current paid month and access continues until then.

You may request a refund within 14 calendar days after a charge. We assess the request against payment status, duplicate or incorrect charges, service availability, account use and applicable law. Approval is not automatic. After 14 days, monthly charges are normally non-refundable and we instead stop the next renewal, unless the charge was unauthorised, duplicated, made in error, the service was materially unavailable, or law requires another remedy.

Annual subscriptions may be cancelled at any time to prevent the next annual renewal. Access ordinarily continues to the end of the paid annual term.

Refund requests submitted within 14 calendar days after an annual charge are reviewed under the same criteria as monthly subscriptions. Outside that period, unused months are not automatically refundable. We may provide a full or partial refund where required by law or where a verified billing error, duplicate payment, unauthorised charge or material service failure justifies it.

Changing plans, reducing users or ceasing to use the service does not itself create a refund right. Any specific written order form or promotion that gives you better terms prevails for that purchase.

Cancel renewal from the workspace billing settings. To request a refund, use the refund action linked to the relevant invoice or contact us through the UrusHQ contact page or sales@urushq.my. Include the workspace, invoice number, charge date, amount and reason. Never send online-banking credentials.

We acknowledge requests and aim to communicate a decision within five business days after receiving sufficient information. Approved refunds are returned through the original payment channel where practicable. The provider or bank may take additional time to settle the funds. A pending request does not cancel future renewal unless you separately cancel it.

This policy does not exclude any guarantee, refund, chargeback or other right that cannot lawfully be excluded. Suspected fraud or unauthorised payment should also be reported promptly to your bank or payment provider.