Terms of Service

These Terms form an agreement between Thither Global (M) Sdn Bhd, trading as UrusHQ (“UrusHQ”, “we”, “us”), and the person or organisation accepting them (“Customer”, “you”). By creating a workspace, accepting a subscription, or using the service, you confirm that you have authority to bind the Customer and agree to these Terms, the Privacy Policy, PDPA Notice and Refund Policy.

If you use UrusHQ for an organisation, that organisation owns the workspace and Customer Data. If you do not agree, do not create a paid subscription or use the service.

UrusHQ is hosted business software for accounting, invoicing, purchasing, payroll administration, inventory and related workflows. Your plan determines available features, limits and support. We may improve the service and make reasonable changes that do not materially reduce paid core functionality during a current billing period.

UrusHQ assists with records and workflows; it is not legal, tax, audit, investment or professional advice. You remain responsible for reviewing filings, payment instructions, employee data and financial outputs before submission or reliance. Features shown as unavailable, beta or awaiting statutory approval are not part of the paid service.

You must provide accurate information, keep credentials secure, use individual accounts, and promptly remove access that is no longer authorised. You are responsible for activity performed through authorised users and integrations, except to the extent caused by our breach of these Terms or failure to apply reasonable security.

You retain ownership of Customer Data. You grant us the limited rights needed to host, process, back up, transmit and display it to provide, secure and support the service. You must have lawful authority to upload and process Customer Data, including personal and employee data.

Prices, billing cycle, taxes, included limits and any trial are shown before you authorise payment. Subscriptions renew for the selected monthly or annual cycle until cancelled. By authorising an FPX mandate or another payment method, you authorise the payment provider to collect amounts shown on the checkout and renewal notices.

We issue billing records after confirmed payment. If payment fails, we may retry according to the displayed dunning schedule and restrict the workspace after the stated grace period. You may cancel renewal through billing settings. Refund eligibility is governed by the Refund Policy and mandatory rights under applicable law.

You must not use UrusHQ unlawfully; access another customer’s data; defeat security or usage controls; upload malicious code; disrupt the service; misrepresent generated records; use the service for fraud, spam or infringement; or reverse engineer it except where law does not permit that restriction. Automated access must use documented interfaces and remain within applicable limits.

We may investigate suspected abuse and suspend affected access where reasonably necessary to protect customers, the service or legal compliance. We will give notice where practicable.

You may stop renewal at any time; access continues to the end of the paid period unless a refund or immediate termination applies. We may suspend or terminate for material breach, unlawful use, security risk or unpaid charges after reasonable notice and an opportunity to remedy where appropriate.

Before closure you may export data using available tools. Deletion requests are subject to backups, fraud prevention, dispute evidence and statutory retention duties. Terms intended to survive—payment obligations, ownership, confidentiality, liability limits and dispute provisions—continue after termination.

We will provide the service with reasonable care and skill. Except for guarantees or rights that cannot lawfully be excluded, the service is provided on an “as available” basis and we do not guarantee uninterrupted operation or that every output will satisfy your particular compliance obligations.

Neither party is liable for indirect, special or consequential loss, loss of profit, goodwill or anticipated savings, except where such exclusion is unlawful. Subject to non-excludable liability, each party’s aggregate liability arising from the service is limited to fees paid or payable for the affected service during the 12 months before the event. This limit does not apply to fraud, wilful misconduct, infringement, breach of confidentiality, or your obligation to pay valid charges.

These Terms are governed by the laws of Malaysia. The parties will first try in good faith to resolve a dispute through written notice and discussion. If unresolved, the courts of Malaysia have jurisdiction, without limiting any mandatory consumer or statutory remedy.

If part of these Terms is unenforceable, the remainder continues. A delay in enforcing a right is not a waiver. We may update these Terms prospectively and will give reasonable notice of material changes; changes do not retroactively alter an already accrued dispute.

Contact Thither Global (M) Sdn Bhd through the UrusHQ contact page or at sales@urushq.my. Include your workspace name and enough information for us to identify the issue; never email passwords, full bank credentials or identity-document images unless requested through a secure channel.